ERP5 provides Enterprise Grade Customer Relation Management (CRM) and advanced integration with existing communication and mobility systems.
ERP5 CRM has been designed to provide a complete overview of all corporate activities related to third parties such as clients, suppliers, media, etc. It is based on the UBM (Universal Business Model) and implements the "single design, multiple applications" approach, which is typical in all ERP5 solutions. ERP5 CRM can be used to manage customer relations as well as supplier relations, media relations or projects with the same "best practices" as those widely adopted today in marketing and sales.
ERP5 CRM provides the following features:
ERP5 CRM has been deployed successfully by organizations in the following business fields:
ERP5 CRM provides integration with existing messaging, groupware and mobility solutions.
ERP5 CRM provides full integration with existing messaging environments through IETF standards such as SMTP, IMAP and MIME. Emails, faxes, SMS can be integrated into ERP5 CRM through straightforward SMTP interfacing. Tasks, Events and Tickets can be accessed and synchronized directly from any IMAP compatible email client.
Through its unique integration approach, ERP5 CRM protects the investment in Enterprise grade messaging systems.
ERP5 CRM provides integration with existing calendaring environments through IETF standards (iCalendar) and through OMA standards (SyncML). Tasks, Events or Tickets stored in ERP5 CRM can be accessed online from existing Calendaring client software or synchronized with groupware applications.
Through its unique integration approach, ERP5 CRM protects the investment in Enterprise groupware solutions.
ERP5 CRM provides a Mobility Portal dedicated to mobile systems such as Phones, PDAs, etc. as well as powerful synchronization tools. With ERP5 CRM and mobile Internet roaming, users can now access all their Enterprise Customer Information anywhere in the world in real time. ERP5 CRM mobility has been tested successfully on all continents through GSM, EDGE, 3G and Wifi networks.
SyncML based synchronization with ERP5 CRM compliments the Mobility Portal with offline features which enable users to keep track of their tasks and contacts in areas with no available network.
ERP5 Mobility has been certified for Nokia E series business phones. Certification for other platforms such as Blackberry or Windows CE can be provided on demand.