Follow these steps to create new ticket to contact Rapid.Space team for support.
🔗 Rapid Space Panel
You will land on the Services page once you login to Rapid Space Panel. There are several sections in the panel:
First go to the Tickets section.
In this section, you see a list of all your past tickets and their status, click anyone of them you can consult its details. However, in this tutorial, what we need is to initiate a new ticket to ask for support from Rapid.Space Team. So, click on + Add.
You will be directed to a new ticket creation dialogue where you can choose the type of ticket as showing in the screenshot, and fill in the subject and message as well.
Once all fields are filled, click on Proceed to confirm creation.
A message (in green background) will pop up to notify you that this new ticket is created.
Refresh this page, you will see your initial message in listed under the ticket view. The status of the Ticket is Opened. You can +Add more message to this ticket, if anyone from Rapid.Space team replied you, his/her message will be displayed under this ticket view as well. All communication history concerning this ticket between you and Rapid.Space team will be listed here.
Once the problem is solved, you or the Rapid.Space Team can click on Close to close this ticket.
Once the ticket is closed, you will see the state on the ticket view changed to "Closed".