Refresh this page, you will see your initial message in listed under the ticket view. The status of the Ticket is Opened. You can +Add more message to this ticket, if anyone from Rapid.Space team replied you, his/her message will be displayed under this ticket view as well. All communication history concerning this ticket between you and Rapid.Space team will be listed here.
Once the problem is solved, you or the Rapid.Space Team can click on Close to close this ticket.